Refund Policy

Return & Exchange Policy

1. Eligibility

We accept returns and exchanges for:

• Shoes and clothing purchased directly from our official website.

• Items that are unused, unworn, and in original packaging with tags attached.

• Requests made within 7 days of delivery.

2. Non-Returnable Items

To maintain hygiene and exclusivity, we do not accept returns or exchanges for:

3. Exchange Guidelines

Exchanges are subject to stock availability.
If the desired item is unavailable, we’ll offer store credit or a refund.
One time Exchange is free for orders above 100$; For 2^nd time exchange or orders less than a 100$, pickup and delivery fees will apply (Saida area 2$, Out of Saida 4$)

4. Return Process

Submit a return request via our website or email within 7 days of delivery.
Include your order number, item name, and reason for return.
Once approved, we will contact you and guide you through the process.
Refund POLICY IS ONLY for DAMAGED ITEMS and is processed within 7 business days after inspection.

5. Condition Standards

Returned items must:

• Be in original condition (no signs of wear, damage, or alteration)

• Include all original packaging, tags, and accessories

• Pass our quality control check before refund or exchange is approved

6. Refund Method

Refunds are issued to the original payment method (CASH) or through Transfer.
Shipping fees are non-refundable, unless the item is defective or incorrect.

7. Defective or Incorrect Items

If you receive a damaged or incorrect item: